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| Super fun and informative FAQ |
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How do I order my custom piece?
Ordering is as simple as a few simple steps. First, choose the style you would like your custom piece to be made in, as well as your options, and complete the checkout process. Send in your oversized tee, be as patient as possible and just a few short weeks later your new custom piece will arrive at your door!
Click here for a page with info about choosing and sending tees.
Click here for a page about choosing styles and sizes.
General Information
How are your items made?
We reconstruct each tee by cutting them apart and reshaping them. We use cotton jersey (tee shirt material) for sleeves, hoods and trim. We stitch the whole thing together with a serger and topstitch for extra seam strength. We do not print the designs on pre-made hoodies. Click here for a mini-pictorial of our process.
What kind of quality can I expect in your items?
We use 100% cotton jersey, industrial YKK aluminum zippers, heavy duty thread. Every piece is serged and topstitched so you can be confident your piece will be long-lasting and pit-resistant. Oh, we are also eBay Powersellers with 100% positive feedback!
Will this hoodie feel like a sweater or a sweatshirt?
It will not. The sleeves and hood are made from cotton jersey, the same material from which tee shirts are made. It will feel like a long sleeve tee.
How long will my order take?
Custom orders can take anywhere from 2-4 weeks to be completed and shipped.
Turnaround time can vary depending on workload. We try to get every piece out as soon as we can.
Can you rush my order if I need it by a specific date?
Due to the nature of custom work we cannot guarantee when a piece will be completed but if you have a reasonable request VP can certainly try to accommodate.
I'm looking for a specific tee for a custom piece - can you get it?
VP is not currently offering tee shirts for order.
If I send you a picture of a hoodie or shirt that was not made by Victorious Pirate - can you make it?
Maybe. Contact us with your request.
Do I have to send a tee from my personal collection?
Nope. you can order one online and have it shipped directly to us. It MUST send a tee that is at least one size larger than the desired size of your order. A new, guy's XL is generally preferred. Please contact us if you are unsure.
I want to order a piece in a Medium. Can I send a Medium sized tee?
Some styles can be eked out and some cannot. If you send a shirt that is too small for us to reconstruct properly additional fabric can be added to make up the difference. This will be an additional charge. Otherwise, you will be responsible for shipping charges to send it back to you.
What address should I send my shirt to?
Victorious Pirate
30-35 49th St
Astoria NY 11103
How do I care for my VP reconstructions?
Since these items are made from tee shirt material you can wash and dry them like any other tee shirt. For best results we recommend turning inside out, washing in cold water with like colors and drying on low to prevent fading and preserve graphics.
Size Information
How do I know what size to order?
Click on our sizing chart to see detailed measurements for every size.
How will this hoodie fit me?
Our girl's style is slim fitting with an hourglass cut to accentuate your curves. The fit is similar to a babydoll or junior tee.
Our guy's/unisex cut is straight from chest to hem like a standard tee shirt. They have a slimmer fit than most hoodies.
Please check out our sizing chart for detailed measurements BEFORE you place your order.
Can you make hoodies in larger sizes?
The size of the hoodie is dictated by the size of the tee from which it is made. An XL tee can make up to a girl's XL or guy's L.
Shipping and Returns
How do you ship your items?
Within the US we ship USPS First Class Mail which usually arrives within 2-5 days. We include Delivery Confirmation so we can track your package in the event that it doesn't arrive within a reasonable amount of time.
International shipments are also sent First Class which takes 5-10 days to arrive. You can have your piece tracked or insured - contact us for pricing.
What if my package doesn't arrive or arrives damaged?
Contact us for a Delivery Confirmation or customs number if you have not received your package in a reasonable amount of time. Otherwise, since we have absolutely no control over the USPS we cannot guarantee or accept responsibility for lost, stolen or damaged packages. Insurance and expedited shipping is available upon request.
We ship to the address that you provide with your order so please make sure it is correct. If you supply an incorrect address and your package is returned you will be responsible for additional shipping costs.
I ordered an item as a gift - could I have it shipped directly to my girlfriend/
cousin/grandma?
Totally! We think our custom pieces make awesome gifts. Just let us know where and to whom you would like it sent.
How often do you ship? How do I know when to expect my hoodie?
We ship twice a week, usually Tuesdays and Fridays. We will notify you as soon as your package is on the way.
Do you accept returns?
Nope. Please read the entire description carefully and check the detailed measurements before you even think about ordering.
Payment Info
What payment types do you accept?
We accept payment by Credit Card, Paypal, money orders and personal checks. International customers must pay through Paypal.
Please DO NOT make your check or money order out to Victorious Pirate. It should be made out to Suzanne Sterne. Your order will begin once payment has cleared and for money orders, checks and eChecks that could be up to 14 days.
How do I cancel an order?
As long as the work has not yet begun you can contact us for a refund. VP is a small company and relies on every sale to keep going so please be respectful.
Miscellaneous Fun
Do you have a Myspace page?
Yup, VP is on Myspace.
What is that CD that you have for sale?
It is Suzanne's incredible band Ruby Bullet in which she performs guitar, bass and vocals.
Why do you do this DIY thing? Isn't it kinda time consuming and not really that profitable?
We love to offer a quality alternative to mall store style. We love to be able to outfit girls in band merch that actually fits! We love to hear from customers who are in love with their new hoodies. We love to come to work in our jammies.
What if I read this entire thing and still have a question?
Just contact us! We're happy to help with any issue you may have.
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